Returns & Exchanges
We want you to love your purchase. If something goes wrong, we'll always make it right.
30-Day Protection
Contact us within 30 days of delivery for any quality issue.
Free Replacements
Defective or incorrect items get a free replacement, no return needed.
Full Refunds
If we can't fix it, you get 100% of your money back.
Defective or damaged items
If your item arrived broken, cracked, or damaged during shipping, we'll replace it immediately.
Wrong personalization
If we printed the wrong name, date, or photo — entirely our fault — you get a free replacement.
Significantly different from description
If the product looks substantially different from what was shown, contact us for a resolution.
Lost in transit
If your order never arrived and tracking shows no updates for 7+ days, we'll resend or refund.
Buyer typos or input errors
We print exactly what you enter. Mistakes in your personalization text are not covered, so please proofread carefully.
Changed your mind
Since every item is made to order specifically for you, we're unable to accept returns for change of mind.
Color variation on screens
Screen colors vary between devices. Minor color differences between screen preview and printed product are normal.
Contact us within 30 days
Reach out via our contact page or email [email protected]. Include your order number and a brief description of the issue.
Send a photo of the issue
For quality issues or damage, attach 1–2 clear photos. This helps us understand the problem and process your request faster.
We'll resolve it within 24 hours
We typically respond and resolve within 24 business hours. We'll either ship a free replacement or issue a full refund to your original payment method.
You can cancel your order within 2 hours of placing it. After that, production may have started and we're unable to cancel.
To cancel, go to My Account → Orders and click “Cancel Order” on the relevant order, or contact us immediately at [email protected].
Because our items are personalized to order, traditional exchanges aren't possible. If you'd like a different size, color, or personalization — place a new order and contact us about the original. We'll do our best to accommodate you.
Talk to our team →