Question 1

How do I personalize a product?

Accepted Answer

After choosing a product, click "Personalize Now" to open our customizer. You can add names, upload photos, choose styles, and enter messages. You'll see a real-time preview before adding to cart.

Question 2

What file formats are accepted for photo uploads?

Accepted Answer

We accept JPG, PNG, WEBP, and HEIC (iPhone photos). For best results, use a photo with at least 1000×1000 pixels. We'll let you know if the quality is too low.

Question 3

Can I order a product without personalization?

Accepted Answer

Most of our products are designed to be personalized, but some can be ordered as-is. Products with an "Add to Cart" button (without personalization required) can be purchased immediately.

Question 4

Can I make changes to my order after placing it?

Accepted Answer

Yes — but only within 2 hours of ordering. After that, production may have started and changes aren't possible. Contact us immediately at support@ezihubb.com for changes.

Question 5

Do you accept custom orders not shown on the website?

Accepted Answer

Yes! We love custom orders. Contact us via the Contact page and describe what you're looking for. We handle custom orders for events, corporate gifting, and bulk orders.

Question 6

How long does production take?

Accepted Answer

Most items are produced within 3–7 business days after ordering. Rush production (1–2 days) is available at checkout for most products.

Question 7

What materials and printing methods do you use?

Accepted Answer

It depends on the product. Mugs are ceramic with dye-sublimation printing. Canvas prints use giclée UV printing on poly-cotton canvas. Apparel uses DTG (direct-to-garment) printing on premium cotton. Specific details are on each product page.

Question 8

What if the quality of my order doesn't meet expectations?

Accepted Answer

We stand behind every item. If you're not satisfied, contact us within 30 days with a photo of the issue and we'll send a free replacement or provide a full refund — no questions asked.

Question 9

How long does shipping take?

Accepted Answer

Standard shipping within the US takes 5–10 business days after production. Express shipping (2–3 days) is available. International shipping takes 14–21 business days.

Question 10

Do you offer free shipping?

Accepted Answer

Yes! All US orders over $50 ship free. International orders over $100 qualify for discounted shipping. Free shipping is automatically applied at checkout.

Question 11

Can I track my order?

Accepted Answer

Absolutely. Once your order ships, you'll receive an email with a tracking number. You can also track your order anytime at ezihubb.com/orders/track.

Question 12

Do you ship internationally?

Accepted Answer

We ship to 30+ countries worldwide. Shipping costs and delivery times vary by destination. Enter your address at checkout for an exact quote. Note: customs duties may apply for international orders.

Question 13

My order says "delivered" but I haven't received it — what should I do?

Accepted Answer

First, check with neighbors and any safe spots around your property. If still missing, contact us within 7 days of the marked delivery date. We'll work with the carrier to locate it or send a replacement.

Question 14

Can I return a personalized item?

Accepted Answer

Personalized items generally can't be returned because they're made just for you. However, if there's a defect, wrong personalization, or damage in shipping, we'll replace it for free or issue a full refund.

Question 15

What if I made a typo in my personalization?

Accepted Answer

We print exactly what you enter — typos included. Please double-check all text before ordering. If you notice an error within 2 hours of ordering, contact us immediately.

Question 16

How long do refunds take?

Accepted Answer

Once approved, refunds are processed within 2–3 business days. Depending on your bank, it may take an additional 3–5 business days to appear on your statement.

Question 17

Do I need an account to order?

Accepted Answer

No, you can check out as a guest. However, creating an account lets you track orders, save addresses, and access your customization history — making future orders faster.

Question 18

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay. Gift cards purchased from us can also be applied at checkout.

Question 19

Is my payment information secure?

Accepted Answer

Yes. We use Stripe for payment processing — one of the most secure payment platforms available. We never store your full card details on our servers.

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Frequently Asked Questions

Ordering & Personalization

Production & Quality

Shipping & Delivery

Returns & Refunds

Account & Payment

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